Return & Refund Policy

Return & Refund Policy

At Prime Haven, customer satisfaction is our priority. We want you to have a great shopping experience with us.

Returns

You may request a return within 07 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and include all original packaging.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or personal use reasons.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to your original payment method.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order details and photos of the item.

Contact Us

For any return or refund questions, please contact our support team.